How can we help?
Real people read every message. We usually answer within a few days.
Signing in
I didn’t get the confirmation email
It comes from no-reply@shouldertap.me and can take a minute. Check your spam or junk folder. The link works once and expires after an hour; if it has expired, open the app and tap Create account again with the same email to get a new one.
I forgot my password
On the sign-in screen, tap “Forgot your password?” and enter your email. Open the email on the same phone and tap the button; Shoulder Tap opens so you can choose a new password.
The “verify you’re human” check keeps spinning
Wait a few seconds, then tap “Stuck? Try the check again” under it. If it still won’t finish, switch between Wi-Fi and mobile data, turn off any VPN or ad blocker, and try again. Still stuck? Email us and tell us your phone model.
Safety
How do I report someone or something?
Tap Report on anything in the app, or on a profile, and pick a reason. Our team reviews every report, and what you report disappears for you right away. You can also email support@shouldertap.me with details.
How do I block someone?
Open their profile and tap Block. You won’t see each other in the app any more, and any conversation or friendship between you ends.
Your account
Deleting your account
You can delete your account and your data in the app, or ask us to do it. How to delete your account